Airline of the Year 2005- Final Rankings

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> Asiana Cabin Staff

Skytrax Airline of the Year is the global barometer of airline passenger opinions - and is free of any outside or financial influences. It is the only airline survey that can claim a truly worldwide audience-made up of more than 90 different passenger nationalities.

- Final Rankings Airline of the Year 2005

1 Cathay Pacific
2 Qantas Airways
3 Emirates
4 Singapore Airlines
5 British Airways
6 Malaysia Airlines

Best Cabin Staff 2005

1 Asiana Airlines
2 Thai Airways
3 Malaysia Airlines
4 Singapore Airlines
5 Qatar Airways
6 China Airlines
7 Air Tahiti Nui

Quality attributes for the different airline' s cabin staff, listed below:

Assistance during boarding,
Welcoming passengers,
Applying safety procedures,
Food & Beverage service efficiency,
Answering call bell,
Staff language skills,
Problem solving skills,
Discipline among staff,
Enthusiasm of staff,
Sincerity of Staff service,
Friendliness of staff,
Courtesy of Staff service,
Consistency of Quality among staff,
Total service efficiency,
Total cabin presence,
Staff grooming & Presentation.

The Top 10 Airports in the world for 2005:

1 Hong Kong Int'l Airport
2 Singapore Changi Airport
3 Seoul Incheon Airport
4 Munich Airport
5 Kansai International Airport
6 Dubai International Airport
7 KLIA - Kuala Lumpur Airport
8 Amsterdam Schiphol Airport
9 Copenhagen Airport
10 Sydney Airport

(Source: Skytrax/ www.airlinequality.com)